Privacy Policy
Last updated: May 16, 2026
HR Heat & Cool Mechanical Inc. (“we”, “us”) operates hrmechanical.ca. This policy explains what information we collect when you use the site, how we use it, and the choices you have. It applies to information collected through this website and through phone calls or messages you initiate from links on this website.
Information we collect
Information you give us
When you submit a quote request, book an appointment, or claim a promotion through our website, we collect the information you provide — typically your name, phone number, email address, service address, postal code, and a short description of the issue you’re experiencing. If you call the number on this website, your phone number is shared with us through the phone network.
Information collected automatically
We use Google Analytics and Google Ads to understand how visitors find and use the site, and to measure the performance of our advertising. These tools record information such as the pages you visit, the time and duration of your visit, your approximate location, the referring site or ad, and a Google-assigned identifier stored in your browser. If you arrive from a Google ad, we also store the Google Click Identifier (gclid) so we can attribute leads to their source.
How we use your information
- To respond to your inquiry, prepare a quote, and schedule service.
- To contact you about your service request by phone, text, or email.
- To dispatch a licensed technician to your address.
- To improve the website, measure ad performance, and prevent fraud.
- To comply with legal and regulatory obligations.
Who we share information with
We share the minimum information necessary with the following service providers:
- GoHighLevel (LeadConnector) — our customer relationship management system. Contact details you submit are stored here so we can manage your service request.
- Google (Analytics & Ads) — for traffic measurement and ad performance attribution.
- Our technicians and subcontractors — only the information they need to provide your service.
- Law enforcement or regulators — when required by law (e.g., a valid court order).
We do not sell your personal information.
Cookies and similar technologies
We use first- and third-party cookies for analytics and ad measurement. You can block cookies in your browser settings, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, or opt out of personalized ads in your Google Account.
How long we keep your information
We keep contact records as long as we have an ongoing service relationship with you, and for a reasonable period afterward in case you reach out again or for warranty, tax, or legal record-keeping purposes. Analytics data is retained for the period set in our Google Analytics property settings.
Your rights
Under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, ask us to correct it, or ask us to delete it. To exercise any of these rights, email us at service@hrmechanical.ca.
Children
This website is intended for adults arranging home or business HVAC services. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page.
Contact us
Questions about this policy or how we handle your information? Email service@hrmechanical.ca or call us using the number listed on this site.